Terms and Conditions

These terms are the agreement between you and Goldmend Studio, a company registered in Singapore, UEN 53534524X, which runs KiddoSG ("KiddoSG", "we", "us", "our"), for using the KiddoSG app and the website kiddosg.com. Please read them. They are written in plain English on purpose.

• Guests can look at tutors, centres, classes, reviews, guides and other public pages without an account. Sections 3, 10, 12, 13 and 15–19 apply to guests too.
• Members agree to every section when they sign up. When an important section changes, we ask members to agree again before they continue, and we record which version they agreed to and when.

Nothing in these terms takes away rights you have under Singapore law, including the Consumer Protection (Fair Trading) Act.

Words we use

• KiddoSG, the app, the website: our app and kiddosg.com together. We call these our "service".
• Member: anyone with a KiddoSG account. Guest: anyone using the public pages without one.
• Parent: a parent or legal guardian who uses KiddoSG for their children.
• Provider: a tutor, coach, tuition centre or enrichment studio that offers lessons on KiddoSG, and the centre's staff.
• Lesson: a 1-to-1 lesson, a class, a shared group lesson, a trial or a pack, booked through KiddoSG.
• Content: anything posted or uploaded on KiddoSG, such as profiles, photos, messages, posts and reviews.

1. Who can join

• Parents and guardians of children from 18 months old to JC, and tutors, coaches, tuition centres and enrichment studios in Singapore. The app is offered only in the Singapore App Store and Google Play.
• Every member registers with their own Singapore (+65) mobile number. Email is optional.
• You must be 18 or older to have a full account. Teens aged 13–17 can use a teen login linked to a parent. Children under 13 never have their own account.

2. Your account and profiles

• One account per person, linked to your +65 number.
• Your account can have more than one profile: a parent profile, a teaching profile and, if a centre invites you, a centre staff profile.
• Each profile has its own username, chats, settings and money.
• Other members never see that your profiles belong to the same person, and data from one profile is never shown in another.
• Adding a profile needs a new code sent to your number.
• Usernames: you create your own. It's the only name other members see. Don't use full names, phone numbers, school names or rude words.
• Your town is picked from the official list. We never ask for your address before a match.
• You stay signed in on your phone until you log out. Keep your phone locked, and log out on a shared phone. Paying, changing payout details and adding a profile always ask you to confirm. Tell us at once if your number changes or someone else uses your account.

3. Using KiddoSG to find help

• KiddoSG connects families with tutors, coaches and centres. We are not the tutor's or centre's employer or agent, and we don't promise any exam result.
• Tutors, coaches and centres are responsible for their own lessons, prices and promises.
• Badges show only what we checked, for example "Phone verified" or "Qualifications checked". We don't do background checks: Singapore has none for private tutors. For a new tutor, start with a trial and follow the first-lesson safety checklist.
• Reviews come only from families who had a paid lesson. Reviews from Google are labelled "Source: Google" and are never mixed with KiddoSG reviews.

4. Booking: check, request, confirm, then pay

1. Check the free seats. Every class and tutor slot shows how many places are left. You can't book a seat that doesn't exist.
2. Send a request. The tutor or centre replies within the reply time they set (1 to 3 days). We hold your seat while you wait.
3. The tutor or centre confirms or declines. Nothing is charged before they confirm.
4. You pay within the payment time they set (1 to 3 days). If you don't, the seat is released for another family.

Tutors and centres agree to:

• set a true student limit for each class, and never take more students than the limit;
• record walk-ins and bookings made outside KiddoSG, so the free seats shown are always right;
• reply to requests within the time they set;
• if a class has too few students, stop it only with a clear reason. Families who paid get a full refund for lessons that won't happen.

5. Payments

• You pay per lesson, through our licensed payment partner. KiddoSG does not hold your tuition money.
• Payment charge:
• The payment company charges for each payment: about 1.3% for PayNow, and 3.4% + S$0.50 for a card.
• You pay this charge at cost. KiddoSG earns nothing from it; all of it goes to the payment company.
• The charge is shown with the lesson fee and the total before you pay.
• KiddoSG takes 0% of lesson fees, so your tutor gets the full fee.
• A payment is released to the tutor or centre 24 hours after the lesson, unless you tap "Report a problem".
• Classes and packs have a 24-hour cooling-off period. Long prepaid terms are not allowed.
• Cancellation rules are shown before you book:
• 1-to-1 lessons are free to cancel with 24 hours' notice;
• classes give a make-up credit;
• in a shared group, your share is still due.
• Shared groups: a hold for one lesson is placed when you commit, and you are charged only when the group starts. You are never charged a higher share without saying yes.
• Never pay outside the app. If you do, we can't help you get your money back.

6. Plans, support and rewards

• Everything a parent needs is free. Tutors and centres may choose an optional plan. Every plan is monthly, with no lock-in, and can be cancelled in 2 taps.
• Optional support:
• You can choose to support KiddoSG one time or monthly (PayNow or card).
• It is voluntary and unlocks nothing.
• It is not a donation to a charity and is not tax-deductible.
• Monthly support can be stopped at any time in Settings.
• Payments are not refunded except for mistakes.
• Invite rewards and Helper Levels follow the rules on the "Invite a parent" screen: no cash, capped, and one reward per new +65 number. Fake accounts lose their rewards.

7. Promotions, banners and QR codes (tutors and centres)

• Promotions such as a free trial class, a free gift with sign-up, or "invite a friend: 10% off for both" are offered and paid for by the tutor or centre. They must honour every promotion exactly as shown, for the period shown.
• Home-page banners:
• Only verified tutors and centres with a rating of 4.0★ or more and more than 10 reviews can bid for a banner slot.
• Slots last 30 days. Each area has a limited number. Bids are up to S$10 a slot a day. The price and the area are shown before you bid.
• Every banner and ad page is labelled "Sponsored".
• Every ad must be true. No exam or grade promises, no false claims (such as "MOE-approved" when it isn't), no prices that differ from the listing, no children's names or faces, and no phone numbers or outside links. We check ads before they go live, and we may refuse, pause or remove any ad. If an ad breaks these rules, we don't refund it.
• KiddoSG shows no ads from outside companies.
• QR codes: tutors and centres may share their own profile and class sign-up QR codes and links anywhere. They open the public page on KiddoSG.

8. Centres and their staff

• The centre's owner or admin invites staff by mobile number. Each staff member uses their own KiddoSG account.
• The admin chooses each person's role (Owner/admin, Branch admin or Teacher), which branches they cover, and what they can see, for example finance or other teachers' classes.
• The centre is responsible for its staff's actions on KiddoSG and must remove access when someone leaves.

9. Children and privacy (PDPA)

• You confirm you are the parent or legal guardian of each child you add. You consent to us using their nickname, level and subjects to find help.
• Never share personal or sensitive details: phone numbers, addresses, NRIC, bank details, or children's full names, schools or photos. Our privacy filter removes or blocks them.
• You must not mention other families' children by name in chats or posts.
• Parents of teens (13–17) can read their teen's chats with tutors.
• You can download or delete your family's data at any time in Settings. Our Privacy Policy explains what we keep and why.

10. Safety

• For home lessons with a primary school child, an adult must be at home, and lessons happen in a common area.
• Report anything that worries you. We may limit, suspend or remove accounts to keep children safe.
• In an emergency, call 999 (police) or 995 (ambulance) first.

11. Parents' Corner and community

• Be kind. Share experience, not medical or legal advice. No ads, selling or tutor promotion.
• Posts are moderated. A few reports hide a post until a moderator checks it. Repeated breaches limit posting.
• Everyone can see each member's username, town and helper level, but never their full name or who they invited.

12. Content and conduct: topics, respect and Singapore law

Topics that belong here:

• children and parenting;
• school and education, from preschool to JC;
• tuition and enrichment;
• health habits, such as sleep and screen time;
• working-parent life, and caregivers.

Topics that don't belong:

• Selling, ads and recruitment, except tutors' and centres' own listings, promotions and banners under section 7.
• Partisan politics and election campaigning.
• Attacks on any race, religion or nationality, and anything that could cause hurt or disharmony between communities.
• Rumours or false claims presented as fact.
• Adult, violent or illegal content.
• Gambling and money schemes.

Government and school matters: you may discuss MOE, SEAB and other government education policies factually and respectfully, for example "What does Full SBB mean for my child?". Don't share false information, confidential school documents or copyrighted exam papers.

Keep it inside the app: you must not copy, forward, screenshot to share, or post anything from KiddoSG outside the app. That covers Parents' Corner posts, chats, profiles, reviews, group details and lesson notes. Only invite codes, and tutors' and centres' own profile and class links or QR codes, may be shared.

Respect and personal conduct:

• Be kind and polite. No insults, bullying, harassment, threats or shaming of any parent, child, teacher or school.
• Don't pretend to be someone else, a teacher, MOE or a government officer.
• Disagree with ideas, never attack people.

Singapore laws we follow and expect you to follow:

• the Personal Data Protection Act (PDPA);
• the Online Safety (Relief and Accountability) Act;
• the Protection from Online Falsehoods and Manipulation Act (POFMA);
• the Maintenance of Religious Harmony Act;
• the laws against harassment, defamation and copyright infringement.

We may remove content, limit posting, or suspend accounts that break these rules, and we cooperate with lawful requests from Singapore authorities.

13. Your content and our content

• Your content stays yours. You keep ownership of what you post. You give KiddoSG permission to store it, show it in the app to the people it's meant for, and make the small changes needed to show it (for example, resizing a photo or hiding a phone number). This permission ends when you delete the content or your account, except for copies we must keep by law or for a safety case.
• Only post what you have the right to share. Don't post other people's photos, worksheets or work without their permission. Never post copyrighted exam papers.
• Reviews must be honest and about a real lesson. Providers must not offer anything in return for a review, or post reviews about themselves or competitors.
• Lesson materials belong to the provider who made them. Parents and students may use them for the child's own learning, but must not copy, sell or share them.
• No recordings without consent. Don't record a lesson, a video call or anyone in it without the agreement of everyone involved, and never record or photograph other people's children.
• KiddoSG's own content, such as our name, logo, design, guides and price guides, belongs to us. You may read and share links to our public pages, but don't copy our content or use our name or logo to suggest you work with us.
• The app: we give you a personal, non-transferable licence to use the KiddoSG app on your own devices for its normal purpose. Don't copy, change, take apart or misuse the app or its systems, or collect other members' data from it. The rules of the Apple App Store or Google Play also apply to your download.
• Other companies' services: KiddoSG links to some services we don't run, such as Google ratings and maps, app stores and our payment partner's pages. Their own terms apply there, and we aren't responsible for them.

14. If these terms are broken: account suspension

Breaking this agreement may lead to your account being suspended or closed. We act in steps, matched to how serious the breach is:

Immediate suspension, without earlier steps, for anything that puts a child at risk: inappropriate contact with a child, sharing children's photos or personal details for harm, threats or violence. Where the law requires it or a child may be in danger, we report to the police or the relevant authorities.

Fairness:

• We tell you which rule was broken and what happens next, except where telling you could put someone at risk.
• You can appeal within 14 days from Help. A different moderator reviews it, usually within 5 working days.

Money during a suspension:

• Lessons already taught are still paid. Money on hold stays with our payment partner until the matter is resolved.
• Refunds follow sections 4 and 5.
• Invite credits and Helper Level rewards gained by breaking the rules (for example, through fake accounts) are cancelled.

15. Our responsibility to you

• We work hard to keep KiddoSG safe, accurate and available, but we can't promise it will always be free of errors or interruptions.
• We are responsible for our own service: the app, the website, the checks we describe and the payment process. We are not responsible for what tutors, centres or other members say or do, or for the quality of their lessons. We will still help you through Report and Help, and we act on every report.
• We are not responsible for indirect losses, such as lost time or lost opportunities.
• If we are responsible for a direct loss, our total liability is limited to the amount you paid through KiddoSG in the 12 months before the problem. This limit doesn't apply where the law doesn't allow it, for example for death or personal injury caused by negligence, or for fraud.
• Events outside anyone's control: neither we nor providers are responsible for delays or cancellations caused by events no one could reasonably prevent, such as serious haze, floods, a pandemic, a power or network failure, or a government or MOE order. If a lesson can't take place for these reasons, you get a make-up lesson or a refund for that lesson.
• If you break the law or these terms and someone makes a claim against KiddoSG because of it, you agree to cover the reasonable losses and costs this causes us. This doesn't apply to anything we caused ourselves.

16. Ending your account

• You can delete your account at any time in Settings. Lessons already booked are cancelled under section 5, and refunds are made where due.
• We may close an account under section 14, or if the law requires it.
• When an account is deleted, we handle your data as our Privacy Policy explains.

17. Agreeing and getting notices electronically

• When you tap to agree in the app, that is your agreement, just as if you had signed on paper. We keep a record of what you agreed to and when.
• We send notices in the app, by SMS or by email (if you added one). Notices count as received when we send them to the details on your account, so keep them up to date.
• General points:
• These terms and our Privacy Policy, together with any rules shown when you book or buy something, are the whole agreement between you and us.
• If one part of these terms can't be enforced, the rest still applies.
• If we don't enforce a rule straight away, we can still enforce it later.
• We may transfer this agreement to a company that takes over KiddoSG, and we will tell you if that happens. You can't transfer your account to someone else.
• Only you and KiddoSG can enforce these terms. No one else has rights under them, under the Contracts (Rights of Third Parties) Act.

18. Changes and contact

• We'll tell you before these terms change, and ask you to agree again when the change matters to you.
• Questions: help@kiddosg.com, or Help and FAQ in the app.
• Data and privacy: our Data Protection Officer, at privacy@kiddosg.com. See our Privacy Policy.
• Child-safety reports: safety@kiddosg.com, or Report in the app.

19. Law and disputes

• These terms are governed by the laws of Singapore.
• If something goes wrong, please tell us first through Help or help@kiddosg.com. We'll reply within 5 working days and try to solve it with you.
• If we can't agree within 30 days, either of us may ask for mediation, for example at the Singapore Mediation Centre. For smaller claims, you can also go to the Small Claims Tribunals.
• Otherwise, the courts of Singapore decide any dispute.