Rescheduling, cancellations and make-up lessons
The KiddoSG app is launching soon. This guide shows how it will work.
Photo: for illustration.
Last-minute cancellations are one of the biggest frustrations for parents and tutors. Clear rules agreed upfront prevent most of them.
Agree before the first lesson
Use the chat (or the schedule screen) to agree on:
- Notice period, e.g. 24 hours to reschedule without charge.
- Make-up lessons: offered within 2 weeks?
- Sick days: is a doctor's note needed?
- School holidays and exam weeks: pause or continue?
- Groups: if one child is absent, the family still pays its share (the usual rule).
Rescheduling in the app
- Open Lessons → choose the lesson → Reschedule.
- Pick a new time from the tutor's availability, or suggest one.
- The other side accepts or proposes another time.
- Everyone's calendar updates automatically.
Cancelling
- Cancel shows how much notice you're giving and the agreed rule.
- Repeated late cancellations by a tutor can be reported. Reliability shows on their profile.
Disputes
If you disagree about a charge, go to Payments → Refund or dispute. Our team reviews it with the chat history and lesson records. Keeping everything in the app protects both sides.
Tip for tutors
Keep your availability up to date, so parents only pick times that work for you.